Dynamite Design & Hosting - Web Hosting, Hosted Email, Web Design.

Dynamite Design & Hosting

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Help & Support

 

If you can't find your answer below, either send an email to support@dynamite.net.nz, or click here to log a ticket.

 

Hosted Email FAQ

How do I access webmail?

How do I access web mobile mail?

How do I setup an email client for POP3/IMAP?

Why would I want email/calendar/contact on my computer/mobile?

How do I setup email/calendar/contacts on my computer?

How do I setup email/calendar/contacts on my mobile?

Do you provide an SMTP server?

What sort of spam filtering do you have?

 

Web Hosting FAQ

Where are your servers located?

How do I access Sentora Control Panel?

Why are your prices so low?

What servers do you run?

What's your connection speed?

How long does it take to setup my domain and email?

Are there any setup fees or hidden costs?

How can I access FTP?

Can I cancel my hosting plan?

Do you allow Frontpage extensions?

What types of files can I upload?

How can I create custom error pages for my website?

How can I change my email or FTP password?

 

Hosted Email answers

How do I access webmail?

We have two webmail address's, Our Exchange server is accessed by going to http://mail.dynamite.net.nz, or our Sentora is at http://webmail.dynamite.net.nz. If you're not sure, try logging into both.
Username (valid for both servers): yourname@domain.co.nz
If you forget your password, click here

How do I access mobile webmaill? 

If you're wanting to access email on a smartphone, it would be best to use our Exchange server, and setup Exchange sync (available on Android Phones and Tablets, Apple iPhone & iPad and Windows phones)

Do you have a smart phone? (eg. Android Phones and Tablets, Apple iPhone & iPad and Windows phones) have a look at our Exchange sync option
If you forget your password, click here

How do I setup an email client for POP3/IMAP?

For Outlook 2013 & 2016:
Navigate to File > Accounts, and create a new ActiveSync or Outlook.com account
Email server is mail.dynamite.net.nz

 

For Outlook 2010:
Navigate to File > Accounts, and create a new Internet Email account
Use the settings below:

 

Incoming mail server: mail.dynamite.net.nz
Outgoing mail server: mail.dynamite.net.nz
Outgoing mail is authenticated - Use same settings as incoming mail.
Username: yourname@domain.co.nz

 

If you need a hand setting up your emails, give us a call on 0800 Web Guy - with the use of TeamViewer, we can remtely setup your emails.

 

Depending on which email server you're setup on, is depending on if you use SSL. Exchange server requires SSL, Sentora server doesn't. If you're not sure what server you're on or if you've forgotten your password, get in touch with us

Why would I want email/calendar/contacts on my computer/mobile?

There are several advantages to having everything synced - below are most common examples.

Instant syncing of email, calendar and contacts - read an email on your mobile, its marked as read in your Outlook - no cables required

 

Jenny is Sam's PA - Jenny enters something into Sam's calendar, its synced to Sam's Outlook and mobile within seconds

 

Meeting room calendar - Jenny and John will never double up appointments again - shared calendars can also be added to your smart phone, allowing you to create appointments straight from your mobile

 

Replacing your mobile? simply set your account up on your new phone, and all your calendar appointments, contacts and emails are synced.

 

Note: Over the air sync for your mobile does require mobile data or WiFi- how much data you use will depend on your email load and device. We can say, Tracy the office manager has 2 exchange accounts loaded with medium email flow, and has 500mb data plan on her Samsung Galaxy S3 (Android). Exchange Sync uses around 50mb per month.

 

If you have any queries about Exchange sync, give us a call on 0800 Web Guy or flick us an email here

How do I setup email/calendar/contacts on my computer?

For Outlook 2013 and later, follow these instructions.

For Outlook 2010 and earlier on a Windows, see these instructions


Have a Mac or run Linux? there is some integration available, Mac users click here, linux users click here.

How do I setup email/calendar/contacts on my mobile?

Depending on what smart phone you have, setting up may vary. We can talk you through how to do it over the phone, give us a call on 0800 Web Guy

If you know your way around your smart phone, the settings are listed below using name@email.co.nz as an example email address:

On your smart phone, add a new 'Exchange' or 'Corporate Email' or 'ActiveSync' account

Username: email.co.nz\name or name@email.co.nz
Password: <enter your password here>
Exchange Server: mail.dynamite.net.nz

If you require assistance setting up your smart phone, give us a call on 0800 Web Guy

Do you provide a SMTP server? 

Yes we do, the SMTP server address is mail.dynamite.net.nz If you've setup your email using SSL, then the outgoing port is 465, otherwise use 25 (however, if your ISP blocks port 25 (eg Xtra) then use port 366). Outgoing mail is authenticated - Use same settings as incoming mail (under advanced in the more settings tab in Outlook)
Click here for more detailed instructions

 

Hosting answers

Where are your servers located? 

Our web servers are located in a datacenter Auckland, New Zealand. They are secured by electronic swip card access, and have backup battery and generators.

How do I access Sentora Control Panel?

http://sentora.dynamite.net.nz

Why are your prices so low?

We have low overheads, no fancy office in the middle of town costing thousands a month in rent.

What servers do you run?

We run Ubuntu web & email servers.

What's your connection speed?

We run on a 100mib connection, to test download speed, feel free to use our speedtest here

What sort of spam filtering do you have

Our mail servers run Kerio Mail Server, which has a highly effective set of spam filtering built in.

How long does it take to setup my domain and email? 

No longer than 12 hours.

Are there any setup fees or hidden costs?

No, none!

How can I access FTP?

You can use Internet Explorer, Mozilla Firefox, or any FTP program, eg FileZilla. address is: ftp.dynamite.net.nz on port 2011

If you forget your username or password, click here

Can I cancel my hosting plan? 

If you wish to cancel your hosting plan, simply email us with your domain address, the reason you wish to cancel and when you would like it cancelled. We will then post you a letter which will need to be signed and returned before any action is taken.

Do you allow Frontpage extensions?

No. Our servers run Linux which don't support Microsoft Frontpage

What types of files can I upload?

You can upload the following extensions: .htm, .html, .asp, php, .jpg, .gif, .png, .bmp.

How can I create custom error pages for my website?

Log into your FTP, in the folder "error" upload your own 404.htm to there

How can I change my email or FTP password? 

If you forget your password or would like it changed, click here

 

If you can't find your answer below, either send an email to support@dynamite.net.nz, or click here to log a ticket. Generally speaking, tickets are responded to within an hour or so.

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