Help & Support
Hosted Email FAQ
Web Hosting FAQ
Hosted Email answers
How do I access webmail?
We have two webmail address's, Our Exchange server is accessed by going to http://mail.dynamite.net.nz, or our Sentora is at http://webmail.dynamite.net.nz. If you're not sure, try logging into both.
Username (valid for both servers): firstname.lastname@example.org
If you forget your password, click here
How do I access mobile webmaill?
If you're wanting to access email on a smartphone, it would be best to use our Exchange server, and setup Exchange sync (available on Android Phones and Tablets, Apple iPhone & iPad and Windows phones)
How do I setup an email client for POP3/IMAP?
For Outlook 2013 & 2016:
Navigate to File > Accounts, and create a new ActiveSync or Outlook.com account
Email server is mail.dynamite.net.nz
For Outlook 2010:
Navigate to File > Accounts, and create a new Internet Email account
Use the settings below:
Incoming mail server: mail.dynamite.net.nz
Outgoing mail server: mail.dynamite.net.nz
Outgoing mail is authenticated - Use same settings as incoming mail.
Depending on which email server you're setup on, is depending on if you use SSL. Exchange server requires SSL, Sentora server doesn't. If you're not sure what server you're on or if you've forgotten your password, get in touch with us
Why would I want email/calendar/contacts on my computer/mobile?
There are several advantages to having everything synced - below are most common examples.
Instant syncing of email, calendar and contacts - read an email on your mobile, its marked as read in your Outlook - no cables required
Jenny is Sam's PA - Jenny enters something into Sam's calendar, its synced to Sam's Outlook and mobile within seconds
Meeting room calendar - Jenny and John will never double up appointments again - shared calendars can also be added to your smart phone, allowing you to create appointments straight from your mobile
Replacing your mobile? simply set your account up on your new phone, and all your calendar appointments, contacts and emails are synced.
Note: Over the air sync for your mobile does require mobile data or WiFi- how much data you use will depend on your email load and device. We can say, Tracy the office manager has 2 exchange accounts loaded with medium email flow, and has 500mb data plan on her Samsung Galaxy S3 (Android). Exchange Sync uses around 50mb per month.
If you have any queries about Exchange sync, give us a call on 0800 Web Guy or flick us an email here
How do I setup email/calendar/contacts on my computer?
For Outlook 2013 and later, follow these instructions.
For Outlook 2010 and earlier on a Windows, see these instructions
How do I setup email/calendar/contacts on my mobile?
Depending on what smart phone you have, setting up may vary. We can talk you through how to do it over the phone, give us a call on 0800 Web Guy
If you know your way around your smart phone, the settings are listed below using email@example.com as an example email address:
On your smart phone, add a new 'Exchange' or 'Corporate Email' or 'ActiveSync' account
Username: email.co.nz\name or firstname.lastname@example.org
Password: <enter your password here>
Exchange Server: mail.dynamite.net.nz
If you require assistance setting up your smart phone, give us a call on 0800 Web Guy
Yes we do, the SMTP server address is mail.dynamite.net.nz If you've setup your email using SSL, then the outgoing port is 465, otherwise use 25 (however, if your ISP blocks port 25 (eg Xtra) then use port 366). Outgoing mail is authenticated - Use same settings as incoming mail (under advanced in the more settings tab in Outlook)
Click here for more detailed instructions
Our web servers are located in a datacenter Auckland, New Zealand. They are secured by electronic swip card access, and have backup battery and generators.
We have low overheads, no fancy office in the middle of town costing thousands a month in rent.
What servers do you run?
We run Ubuntu web & email servers.
What's your connection speed?
We run on a 100mib connection, to test download speed, feel free to use our speedtest here
What sort of spam filtering do you have
Our mail servers run Kerio Mail Server, which has a highly effective set of spam filtering built in.
No longer than 12 hours.
How can I access FTP?
Can I cancel my hosting plan?
If you wish to cancel your hosting plan, simply email us with your domain address, the reason you wish to cancel and when you would like it cancelled. We will then post you a letter which will need to be signed and returned before any action is taken.
Do you allow Frontpage extensions?
No. Our servers run Linux which don't support Microsoft Frontpage
What types of files can I upload?
You can upload the following extensions: .htm, .html, .asp, php, .jpg, .gif, .png, .bmp.
How can I create custom error pages for my website?
Log into your FTP, in the folder "error" upload your own 404.htm to there
How can I change my email or FTP password?
If you forget your password or would like it changed, click here